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MentorLIVE #25: MentorLIVE - 8 Magic Tricks to Kill a Flight School

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NAFI MentorLIVE logoMore from NAFI MentorLIVE · Episode 25

Learn how a well-organized, thoughtful, friendly, and safety oriented environment is the key to a flight school's success.

How to earn WINGS credit ↓

Read more in About this course ↓

Chapters & program details from mentorlive.site

Chapters 21
  1. 0:00 Welcome and introducing Ned Parks
  2. 6:00 Ned Parks: growing up in a family business
  3. 9:00 Measuring customer satisfaction
  4. 12:00 Driving culture
  5. 15:00 Location and the retail customer
  6. 18:00 Price should be the last thing you talk about
  7. 21:01 Trick: how instructors talk to students
  8. 24:01 Not every student wants the airlines
  9. 27:02 Trick: be there for what the student wants
  10. 30:00 A new owner's changes
  11. 33:01 Real debriefs
  12. 36:00 Training resources
  13. 39:02 First impressions
  14. 42:00 Doing the wrong thing with good intentions
  15. 45:02 Flying is a learned skill
  16. 48:00 Trick six
  17. 51:01 Parents and young pilots
  18. 54:00 War stories
  19. 57:03 Courtesy and customer service
  20. 1:00:01 Contact info on every page
  21. 1:03:01 Changing the culture and closing

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About This Course

Topic: Learn how a well-organized, thoughtful, friendly, and safety oriented environment is the key to a flight school's success.

Running a flight school can be as complex as offering multiple ratings with multiple aircraft and multiple instructors or as simple as a single CFI with one airplane teaching one rating. No matter the size or ratings offered everything you do, say, and show sends a message to the student. The question is what message? Are you sending the message of a well-organized, thoughtful, friendly, and safety program or a message of a disorganized, chaotic school that treats safety as a required compliance instead of an agreed desire? The topics we will cover: How to “hear” the voice of the customer Learn keys to understand flight training from the eyes and ears of the customer How to send a message of being a safe, precise and fun pilot. Finding the intersection of customer service and safety.

Presenters

Ned Parks

Presenter

Ned Parks Bio Ned Parks, ATP, CFI-H/A, is a graduate of the University of Akron and Embry-Riddle Aeronautical University. He served as an officer in the US Army and while there, was on an international training team teaching leadership and flight topics to military students worldwide. Following time as a division manager in a manufacturing company, Ned spent many years in GA business, owning and operating FBOs, charter operations, flight schools, and corporate flight departments. A prolific trainer, he's given over 2,000 presentations to 30,000+ people worldwide and counting. Ned now owns Aegis 360™ Consulting, a global business consulting and staff development service that helps organizations improve leadership competencies, discover and align business strategies, and improve culture though employee engagement. An author as well, Ned just released his new book: The Simple and Easy Manager: What Managers Need to Know Before They Need to Know It.

Ron Timmermans

Presenter

WINGS Credit Details
Earn WINGS Credit FAASafety.gov course ID: 579

Log in to your FAASafety.gov account, take the course quiz and receive WINGS credit.

Content above is from the original episode page: https://mentorlive.site/

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