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Chapter 10 of 21 · starts at 30:00 · 3 min

A new owner's changes

Earn WINGS Credit What is WINGS?

NAFI MentorLIVE logoFrom MentorLIVE #25: MentorLIVE - 8 Magic Tricks to Kill a Flight School · Ned Parks · NAFI

All 21 chapters in this program

  1. 0:00 Welcome and introducing Ned Parks 6 min
  2. 6:00 Ned Parks: growing up in a family business 3 min
  3. 9:00 Measuring customer satisfaction 3 min
  4. 12:00 Driving culture 3 min
  5. 15:00 Location and the retail customer 3 min
  6. 18:00 Price should be the last thing you talk about 3 min
  7. 21:01 Trick: how instructors talk to students 3 min
  8. 24:01 Not every student wants the airlines 3 min
  9. 27:02 Trick: be there for what the student wants 3 min
  10. 30:00 A new owner's changes 3 min
  11. 33:01 Real debriefs 3 min
  12. 36:00 Training resources 3 min
  13. 39:02 First impressions 3 min
  14. 42:00 Doing the wrong thing with good intentions 3 min
  15. 45:02 Flying is a learned skill 3 min
  16. 48:00 Trick six 3 min
  17. 51:01 Parents and young pilots 3 min
  18. 54:00 War stories 3 min
  19. 57:03 Courtesy and customer service 3 min
  20. 1:00:01 Contact info on every page 3 min
  21. 1:03:01 Changing the culture and closing 3 min