Back

Watch full program from start

Chapter 18 of 24 · starts at 54:02 · 3 min

Watching a real lesson

Earn WINGS Credit What is WINGS?

NAFI MentorLIVE logoFrom MentorLIVE #39: Instructor Onboarding & Standardization · Josh Harnagel · NAFI

All 24 chapters in this program

  1. 0:00 Welcome and introducing Josh Harnagel 6 min
  2. 6:00 Josh Harnagel: the instructor quality problem 3 min
  3. 9:04 Instructional design expertise 3 min
  4. 12:01 What standardization means 3 min
  5. 15:02 A feedback and guidance program 3 min
  6. 18:02 A middling flight school example 3 min
  7. 21:00 Career goals and onboarding 3 min
  8. 24:02 Retention and customer experience 3 min
  9. 27:03 Focus on one or two things 3 min
  10. 30:00 Baseline training on day one 3 min
  11. 33:00 A professional relationship 3 min
  12. 36:00 The standardization program overview 3 min
  13. 39:01 Handling a late call 3 min
  14. 42:03 Local area familiarization 3 min
  15. 45:01 Learning procedures on the ground 3 min
  16. 48:01 Open feedback for school owners 3 min
  17. 51:00 Teach a different topic 3 min
  18. 54:02 Watching a real lesson 3 min
  19. 57:00 Safe pilots, not quick pilots 3 min
  20. 1:00:00 First-lesson disconnects 3 min
  21. 1:03:02 Measuring the customer experience 3 min
  22. 1:06:02 Better experiences for customers 3 min
  23. 1:09:00 Basic principles across the board 3 min
  24. 1:12:00 Regular reviews and closing 4 min