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Chapter 2 of 9 · starts at 4:40 · 7 min

The consultant and customer service

Earn WINGS Credit What is WINGS?

NAFI Professional Development Program logoFrom PDP 1: Customer Service for Flight Instructors · Peter Meder · NAFI

All 9 chapters in this program

  1. 0:00 Introduction 5 min
  2. 4:40 The consultant and customer service 7 min
  3. 11:40 Costs and client examples 30 min
  4. 41:20 Understanding the customer 2 min
  5. 43:44 Phil Poynor joins Bob to discuss the presentation 2 min
  6. 45:20 Emotional connection 7 min
  7. 52:00 Self-actualization in flight training 8 min
  8. 59:40 Follow-up 6 min
  9. 1:05:20 Responding to the customer's interests 21 min