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Chapter 3 of 15 · starts at 9:20 · 3 min

Certainty, workload and how we evaluate messages

Earn WINGS Credit What is WINGS?

On Second Thought logoFrom When Everyone Heard Something Different · Jolie Lucas · On Second Thought

All 15 chapters in this program

  1. 0:00 Avemco welcome 6 min
  2. 6:00 Tonight: communication and human factors 3 min
  3. 9:20 Certainty, workload and how we evaluate messages 3 min
  4. 12:20 Pausing and clarifying instead of reacting 6 min
  5. 18:00 Quick, inaccurate thinking and the Tenerife setup 4 min
  6. 21:40 Tenerife: KLM and Pan Am in the fog 5 min
  7. 27:00 What degrades radio communication: accent, prosody, density 5 min
  8. 31:40 Familiar routes and autopilot thinking 5 min
  9. 36:40 Lessons from NASA ASRS reports 4 min
  10. 40:40 Expectation bias: hearing what we expect 4 min
  11. 44:40 Squawks, altitudes and attention 4 min
  12. 48:20 Widen your attention to protect the sequence 4 min
  13. 52:00 Takeaways for ATC and maintenance technicians 3 min
  14. 55:00 Trust your gut and ask 6 min
  15. 1:01:00 Thanks to Avemco and WINGS credit 4 min